Our clients are our number one priority. It is vitally important that we deliver an exceptional service to you - our clients.
In order to do this, we constantly review our service quality - monitoring what we are doing particularly well and where improvements can be made. We strive to increase the quality of our service every day and are well aware that our
service levels must continually evolve with and adapt to our clients' needs.
The Client Feedback Programme is our way of delivering a truly excellent and uniquely personal service that you value.
The areas that we cover in our programme and constantly review are:
Your position/role in company
Q1) Where/ how did you first hear about Berg?
Q2) Which departments have you worked with?
Q3) How would you rate your awareness of all of the services Berg provides? Are you aware of all of the other department’s work that you have not used before?
Q4) How would you rate the level of communication you get from Berg that is not matter related? I.e. value adding information, opportunities and marketing information?
Q5) What further information or updates would you like to receive from Berg that you do not already receive?
Q6) How would you rate the quality of legal advice you have been given? Taking into account the accuracy of the technical advice you were given?
Q7) How practical have you found your advice from Berg in terms of its appropriateness and usability?
Q8) Did we accurately help you identify your goals or objectives for the case?
Q9) Was the time and cost justified in achieving those goals or outcome?
Q10) How would you rate your happiness with the results / outcome from our advice?
Q11) How would you rate Berg's pro-active approach, in terms of identifying problems and delivering solutions?
Q12) Did we agree deadlines?
Q13) Did we meet them?
Q14) Are you happy with the current method for providing the legal advice?
Q15) What would be your preferred method(s) of communication?
Q16) How would you rate the levels of communication in terms of their clarity and concise nature?
Q17) How would you rate the approachability of the solicitor?
Q18) Were you provided with cost estimates?
Q19) Was the basis of the estimate clear?
Q20) Was it necessary to revise the estimate?
Q21) If so, were reasons adequately explained?
Q22) We constantly review our payment methods and procedures – what, if any, information would you find most helpful in this regard?
Q23) Ideally, how would you like to pay for the services you receive from Berg?
Q24) Can you suggest how we may better our services with regard to any particular area?
Q25) Overall, how would you describe the service you received from Berg? Would you for instance recommend our services to others?
Q26) Would you be happy for us to use excerpts of this form for use on our website?